To create an account, click on the "Register" button in the top navigation or go to the signup page. You'll need to provide your email address, name, and create a password. If you're an existing ERP customer, you may need to verify your mobile number via OTP.
Click on the "Forgot Password?" link on the login page. Enter your email address and we'll send you a password reset link. Follow the instructions in the email to create a new password.
After logging in, go to your account settings or profile page. You can update your personal information, contact details, and password from there.
Once logged in, browse our catalog, add items to your cart, and proceed to checkout. You can review your order before finalizing the purchase.
You can track your order status by logging into your account and visiting the "My Orders" section. You'll see real-time updates on your order progress.
You can cancel or modify your order within 24 hours of placing it, provided it hasn't been processed for shipment. Contact our support team for assistance.
We accept various payment methods including credit/debit cards, bank transfers, and mobile money payments. All transactions are secure and encrypted.
Invoices are automatically generated and sent to your email after each purchase. You can also download them from your account dashboard.
Make sure you're using the correct email address and password. Clear your browser cache and cookies. If you're still having trouble, try resetting your password or contact our support team.
This could be due to your internet connection or browser cache. Try refreshing the page, clearing your browser cache, or using a different browser. If the problem persists, contact our technical support.
Our customer support is available Monday to Friday, 8:00 AM to 6:00 PM EAT. For urgent matters, you can email us anytime and we'll respond within 24 hours.
You can reach our customer support team via phone (+254 (20) 3541196/7), email (customer@klb.co.ke), or live chat. We're here to help!
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